Warranty One year warranty for all the products. Returns policy For faulty, damaged product you are entitled to a full refund. . If you received an item different to what you ordered, simply contact us, and we will send you the correct item immediately. Costs For Australian customers we charge 10% GST on all products and a flat shipping fee of $10 on each order. For international customers we also charge 10% GST, but the shipping fee various depends on the destination and also the weight of the parcel. Please ask us for a quote. Shipping Time We usually ship the order within 2 working days. If we are out of stock for the product that you have ordered, you will be contacted and informed about the shipping time. In this case, usually we need one week to ship. Parcels take about 3-4 working days to states like WA and 3 days into Victoria, South Australia and Queensland. New South Wales can be either overnight or next business day after that. Overseas orders can take between one and four weeks, depending on the postal service in the destination country. USA, Canada and most of the European country takes around 7 working days.